Frequently Asked Questions

• Netherlands: €6.95
• Belgium and other EU countries: €9.95
• UK, Switzerland, Norway, Iceland and Liechtenstein: €39.95

Free shipping from €120 in the Netherlands and the EU. If you order multiple lamps, you only pay shipping costs once. Nice and economical, just like me.

We process your order within 1 business day. The expected delivery time is shown for each product and at checkout. If you order multiple products, your order may arrive in more than one package.

As soon as your package is on its way, you will receive an email with the track-and-trace code. Haven't seen it? Check your spam. If the package is stationary, email your order number to info@battery-lighting.com and we will look into it.

As long as your order has not yet been shipped. Email your order number to info@battery-lighting.com as soon as possible. If it is already on its way, you can simply use your 14-day cooling-off period.

At checkout, you will see all the payment methods available in your country. You pay securely in the secure checkout environment.

Yes, you have a 14-day cooling-off period after receipt. Report your return within those 14 days by email to info@battery-lighting.com with your order number. You will then receive a confirmation with the return address. Return the product complete, preferably in the original packaging.

All the details are on the Returns page.

That sucks! Send a photo and your order number to info@battery-lighting.com. We will arrange a free replacement or refund.

Tip from Bor: if a lamp does not turn on, charge it fully for a few hours first. For a solar lamp, there is often a switch underneath that must be set to ON.

You are always entitled to a product that does what you can expect it to do. If it breaks within a reasonable period without it being your fault, we will resolve it with a repair, replacement, or refund. If the manufacturer offers an additional warranty, this will be stated with the product.

No warranty for fall or impact damage, charging with an unsuitable charger, or an indoor lamp that has been left outside in the rain.

This varies per lamp and per light setting. For each product, the burn time is stated on the highest and lowest setting. When dimmed, a lamp often burns two to four times longer. I speak from experience.

Most lamps charge via USB-C or a charging station. Solar lamps charge during the day via the solar panel. A USB adapter is not always in the box; this is stated with the product. A regular phone charger works perfectly.

For many lamps, yes. For each product, it is stated whether the battery is replaceable.

A little, that is normal. Batteries slowly lose capacity with use. If it clearly burns faster than you can expect, email us. Tip: charge your lamp occasionally in winter, even if you do not use it.

Look at the IP rating for the product:

• IP20: indoors only
• IP44: splash-proof, outdoors under a roof
• IP54 or higher: can withstand rain, can be placed freely in the garden

View all rechargeable outdoor lamps.

Yes, but with less sun they charge less and burn for a shorter time. Place the panel in a spot with as much direct sunlight as possible. Many models can also be charged via USB when there is little sun. View all solar lighting.

• Installers: 15% discount
• Project designers: 25% discount

Create a customer account and fill out the form on Business Ordering. After review, your discount will be automatically calculated.

Certainly. For terraces, restaurants and larger quantities, we are happy to provide a quote. Email info@battery-lighting.com or take a look at hospitality and terraces.

I am Battery Bor, the mascot of Battery Lighting. I have one mission: to get all extension cords out of the doors of the Netherlands. Brother, we live in 2026! No cord, no hassle. Bor takes care of it.

Of course. Email info@battery-lighting.com or use the contact form. We will respond within 24 hours on business days.